Certificate in Workplace Conflict Management for HR Professionals
Five Days | 40 Hours
Workplace conflict is costly — it drains time, morale, and productivity. Yet, with the right skills and systems, HR professionals can transform conflict into opportunities for collaboration and growth.
This Certificate in Workplace Conflict Management introduces HR leaders to informal conflict management frameworks, practical tools, and real-world approaches to strengthen organizational culture and resilience.
The Project Journey with Neutrals
- Duration: 5 days (40 hours)
- Format: In-class training + pre-course self-study
- Faculty: Experienced mediators, HR practitioners, and organizational coaches
- Certificate: Awarded by The Neutrals Academy (anchored by FICM) upon completion
For Individuals:
Gain internationally recognized certification in HR conflict management.
Build confidence to handle disputes early, locally, and informally.
Strengthen leadership, communication, and negotiation skills.
For Organizations:
- Reduce litigation and grievance costs.
- Improve morale, trust, and workplace culture.
- Develop a structured approach to conflict prevention and resolution
- HR Professionals looking to expand their conflict management and ADR toolkit
- Organizational Leaders & Managers seeking to embed conflict resolution in workplace culture
- Policy Makers & Advisors planning to design and implement workplace ADR systems
Learning Objectives
By the end of the program, participants will be able to:
Recognize the costs and sources of workplace conflict.
Define the role of HR in conflict prevention and resolution.
Design Conflict Management Systems that empower managers as resolvers.
Apply key ADR processes (mediation, facilitation, interest-based negotiation).
Use the Drama Triangle model and conflict styles to analyze workplace disputes.
Integrate cultural awareness into conflict resolution approaches.
Apply critical skills: active listening, assertive speaking, and feedback delivery.
Manage emotions, defuse anger, and improve communication under pressure.
Build personal self-awareness and address barriers to communication.
Program Structure
Pre-course materials: emailed 2 weeks in advance; ~5 hours of self-study required.
In-class training (5 days): lectures, videos, small-group coaching, skills practice, simulations.
Manuals & resources: provided on Day 1.
Assessment: No exams — full participation is required to receive certification.
Fees & Access
Course Fee: INR 1.5 lakh + GST (for a group of up to 5 participants at a corporate facility).
Delivery Mode: In-person (corporate training format).
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