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System 02 · DRS
Dispute Resolution Systems

Seven instruments. One methodology. Arbitration is always the last resort — every instrument before it is designed to prevent it.

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$800
Mediation from
56+
Convention countries
48h
Appointment
$800Mediation from
56+Singapore Convention countries
164NY Convention countries
48happointment confirmation
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The Neutral Profession
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1,329+ certified neutrals. 80+ countries. 12 sector benches. Exclusive by design — maximum 10 per sector per country.

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Sale of Goods & Services

When deals break down, business stops.

Conflicts over goods and services – from delivery delays to payment defaults – are among the most common commercial disputes. Left unresolved, they damage relationships, disrupt supply chains, and cost valuable time and money. THE NEUTRALS provide fast, impartial resolution so businesses can move forward with confidence.

The Project Journey with Neutrals

  • Resolve disputes faster than courts or tribunals.
  • Keep supply chains moving and relationships intact.
  • Reduce legal costs with prevention-first solutions.
  • Access verified neutrals in over 100 countries.
  • Strengthen compliance with international trade frameworks and standards.
  • Contract Safeguards: Prevention-first clauses embedded into purchase and service agreements.
  • Neutral Evaluation: Independent assessment of claims before escalation.
  • Mediation: Quick, confidential settlements that preserve ongoing business relationships.
  • Arbitration: Binding and enforceable outcomes when disputes require finality.
  • Cross-Border Panels: Neutrals specialized in international supply and service contracts.
  • Fast-Track Mediation: 7–14 day settlement track for urgent supply chain disputes.
  • Industry Experts: Panels with sector-specific knowledge (tech, logistics, manufacturing).

Common Disputes in Goods & Services

  • Late delivery or non-delivery of goods

  • Payment defaults or delayed payments

  • Quality, warranty, and performance issues

  • Scope or service-level disagreements

  • Cross-border trade disputes in goods and services

  • Digital services and software licensing conflicts

  • E-commerce and online marketplace disputes

  • Disputes over intellectual property tied to goods/services

Case Example

“An unresolved payment dispute between an Indian exporter and a European buyer was mediated within two weeks, preserving the trading relationship and avoiding costly litigation across jurisdictions.”

Don’t let supply chain conflicts derail your business — resolve them quickly with THE NEUTRALS

Protect Your Contracts

Find a Neutral for Commercial Disputes