HomeGovernanceConduct concern
TN/GOV/CON
Edition 2027 · effective 1 January 2027
Conduct
Raise a concern about a Certified Neutral.
Concerns go to the independent conduct desk, not to certification or appointments. The Neutral is told and may reply; a panel with no overlap with either side decides, gives reasons and may warn, require retraining, suspend or revoke. You can follow the concern in your account.
§ 01The process
Five stages, each in writing.
StageWhat happensTypical time
ReceivedThe desk acknowledges the concern and checks it is about a Certified Neutral™.2 working days
Preliminary reviewIs there a case to answer under the Code of Neutral Practice™?10 working days
Neutral’s responseThe Neutral is told and replies in writing.15 working days
Conduct panelIndependent members review both sides and may ask questions.20 working days
OutcomeA reasoned decision; any change in standing shows on the Register. Either side may appeal.With reasons
§ 02Tell us